Kassia Finn
Kassia has spent the last decade consulting and coaching professionals, parents, caregivers, and partners on how to be supportive and affirming allies to members of the lgbtqia+ community. It can be overwhelming when someone close to you comes out and Kassia knows this first hand. She is the parent to three children, two of whom are part of the lgbtqia+ community. Working with families and partners to educate on everything from "what even is gender" to "how do we tell grandpa", Kassia has experience in it all. Kassia also creates trainings and consults with healthcare centers, educational institutions, and businesses of all sizes on the best ways to foster a safe environment for employees and the public who seek their services. She has spoken on numerous panels including at the Montana Chapter of The American Academy of Pediatrics yearly conference and frequently testifies in front of local and state government opposing anti-lgbtq+ laws.
SCHEDULES OF EVENTS
The Customer Experience
Creating an outstanding customer experience is vital in today's highly competitive business environment. Our panel of industry experts will delve into the importance of fostering a customer-centric culture and delivering a seamless customer journey. Their insights and experiences will provide valuable guidance on how organizations can excel in meeting and exceeding customer expectations.